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The following is a list of frequently asked questions. Hopefully, we've covered all aspects of submitting your job properly. If you're not familiar with any terminology used, please check out our glossary of standard printing terms or email your question to info@rgmedia.net.

Do we know how to reach you?

Give us your daytime and evening phone numbers. If you are on a tight deadline and looking for quick turnaround, it is also a good idea to give us the name and phone number of someone else who can speak knowledgeably, answer questions, and make decisions about your job.

Are your files proofed?

By the time the job goes to the printer, all edits should be final, the copy carefully proofread, and design issues settled. When you go to press, make sure the copy has been preapproved. WE ARE NOT RESPONSIBLE FOR PROOFING ANY SUBMITTED JOBS.

Is the color onyour job critical?
If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be acheived by a color proof.
Have you contacted us regarding shipping your

Shipping options vary greatly depending on your needs. Please make sure you contact us to arrange your shipping in order for us to get you your job on time.

Standard Sizes and Templates:
1/8 Page: 4.25 x 2.75    2 x 5.5
1/6 Page:   4.25 x 3.5    2.75 x 5.5
1/4 Page:   4.25 x 5.5    8.5 x 2.75
1/3 Page:   8.5 x 3.5    5.5 x 5.5    2.75 x 11
Postcards:   4 x 6    5 x 7
1/2 Page:   8.5 x 5.5    4.25 x 11
Full Page:   8.5 x 11    17.5 x 5.5
File Sizing:  
The size of the final piece prior to cutting or folding should be the same as the document size listed under IMAGE SIZE in the application program. For example, a 6" x 4" postcard should be set up on a 6" x 4" page not 8.5" x 11". The resolution should be set at 300 DPI(ppi) minimum. If your job contains bleeds, you MUST allow a .25 inch border containing no live area (important text and graphics) for cutting purposes. The 'front' and 'back' sides of a document should be setup as two seperate pages; do not create both sides in a single file or page. Please download the appropriate template from the previous section if you have any questions regarding file size and setup.
Fonts:   All type (fonts) MUST be converted to outlines (paths).
Setting Up Your Files In Adobe Photoshop
All scans should be converted to CMYK and b a minimum of 300 dpi. If you are creating your images in an RGB Colorspace use the following CMYK Setup so that the colors in your files convert correctly to our press specification:

Adobe Photoshop CMYK Settings: SWOP (Coated); Dot Gain: 20%; Seperation Type: GCR; Black Generation: Medium; Black Ink Limit: 100%; Total Ink Limit: 300%; UCA Amount: 0%
Setting Up Your Files In Adobe Illustrator:  

We accept versions older than 5.0. Save all placed (embedded) images as 300 DPI CMYK TIFF files (no LZW). If the files are linked and not embedded you need to send the linked files along with your Adobe Illustrator files.

Setting Up Your Files In Freehand or CorelDRAW:  
We currently DO NOT support native Freehand or CorelDRAW files. All files created in CorelDRAW must be exported as .EPS files or Adobe Illustrator .AI files. Making sure to include all fonts that were used in the creation of the document. The only other option is to rasterize to a bitmapped image (TIFF or JPEG) all final artwork. We cannot offer a 24-48 hour turnaround on CorelDRAW files.
Setting Up Your Files In Other Applications: The aplication you are using must be able to export files in the following formats:
1. As a postscript file. (EPS or PDF)
2. As a vector image. (EPS or AI)
3. As a 300 DPI @ a 1:1 size ratio bitmapped image. (TIFF or JPEG)
Supported File Formats: EPS (Vector)
TIFF (Bitmapped) (NO LZW compression)
JPEG (Bitmapped)
Sending us a file via the internet:  
Combine and compress all your files using Stuffit Deluxe (http://www.aladdinsys.com). This will insure that your files do not corrupt when you upload or email them to us, as well as reduce the total file size during transit making the transfer easier on both of us.
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